Effective Date: 05/05/2025

At PawnCRM, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and CRM services.

If you have any questions or concerns about our policy or practices regarding your personal information, please contact us at connect@pawncrm.com.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and billing details.
  • CRM Data: Customer and lead information that you input or sync through our system.
  • Usage Data: IP address, browser type, access times, and pages viewed.
  • Cookies and Tracking Technologies: To enhance user experience and functionality.

2. How We Use Your Information

We use the information we collect for purposes including:

  • To provide and maintain our services
  • To communicate with you (support, updates, billing)
  • To improve our CRM functionality and user experience
  • To enforce our terms and policies
  • To comply with legal obligations

3. Sharing of Information

We do not sell or rent your data. We may share information with:

  • Third-party service providers (e.g., hosting, analytics, payment processing)
  • Law enforcement or regulators as required by law
  • Business transfers in the event of a merger or acquisition

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, firewalls, and secure server environments. However, no system is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and correct your personal data
  • Request data deletion
  • Object to processing
  • Export your data

You can make these requests by emailing us at connect@pawncrm.com.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, data may be stored in backups for a limited period before permanent deletion.

7. Children’s Privacy

PawnCRM is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes via email or a notice on our platform.

Service Policy

1. Service Availability

PawnCRM aims for 99.9% uptime. We perform scheduled maintenance during low-traffic periods and strive to minimize service disruptions.

2. Support

Support is available via email at connect@pawncrm.com. We respond to most queries within 24-48 business hours.

3. Acceptable Use

Users must not:

  • Use the service for unlawful purposes
  • Attempt unauthorized access to our systems
  • Introduce malware or attempt data scraping

Violation may result in suspension or termination of access.

4. Service Modifications

We reserve the right to modify or discontinue any feature or part of our service, with or without notice. Critical changes will be communicated in advance.

5. Billing and Refunds

All paid plans are billed in advance. Refunds are provided only under special circumstances and at our sole discretion.

6. Termination

Users may cancel accounts at any time. We may terminate accounts for misuse or non-payment after due notice.

If you have questions or feedback regarding these policies, contact us at connect@pawncrm.com.